Topic: eBay Workshop: Finding 2.0: Learn about the new Enhancements & Navigational Tools for Searching on eBay!
Host: eBay Staff Date: Wednesday 05/28 Time: 1:00 p.m. to 2:00 p.m. Pacific time Location:Workshop Board
Description: Please Join the Finding team for a tour through the new features and enhancements available in Finding 2.0. Learn about the New Look & Feel of Finding 2.0, Navigating by Aspects and the Fantastic Improvements to the Search Options you know and love. Please feel free to ask us any questions & provide feedback to the experience as well.
Welcome Everyone to the New Search Experience (Finding 2.0) Workshop!
We will tour through the new features and enhancements available in Finding 2.0.
We will check out the New Look & Feel of Finding 2.0, Navigate by Aspects and guide you through the improvments to the Search Options you already know and love.
Please feel free to ask us any questions & provide feedback to the experience as well.
To access the new search experience go to any search results page and click the link on the right side to try it
Or go to Playground.ebay.com and click the enter button
Thanks for joining us on this tour of the New Search Experience.
First, let us address the question as to why we are changing search at all.
To Improve Recall
In classic, buyers are not seeing all of the relevant inventory when they search & are forced to use seller's language to refine their search.
In the new experience, we expand the recall in targeted areas, by associating item specifics, categories and in some cases key words.
To Update the User Interface
eBay Classic has an outdated look and feel with limited refinement tools that has not kept up with best in class e-commerce sites.
In the new experience, we have updated the look and feel of the page to be on pace with a world class experience. We have added additional refinement tools to help bring the right inventory to you.
To create a new Platform
Our Classic platform does not support our upcoming product enhancements.
Updating our platform is necessary to bring you future enhancements such as being able to search using Custom Item Specifics.
First, the browse path on classic is the same as on the new search experience. The category breadcrumb is present at the top of the search results page.
While in Snapshot view, hover over the item to see more information about it, or use the color slider, price slider or other aspects to further refine your results.
Change your search results for the duration of your current search by hovering over the link next to "sort by" and clicking on your sort of choice, or click the link to Customize your view to change your default preferences.
Once in Customize View there are many options from which to choose:
Formatting:
Choose which columns and in what order you want them to display in your default search results.
Use the left and right arrows to move the colums from those that are displayed (visible on the right side) to those that aren't (visible on the left). Chose which information appears first in the search results by using the up and down arrows below the right hand side.
Chose which view, number of items, picture size and date & time display as well.
Just enter your preferences and click the button to apply changes.
Choose how much of the item information & seller information you would like to display under the subtitle in the search results by using the checkboxes in the item & seller information tabs.
In the Advanced options section of the Customize view, you can set your sort preference for search as well as for browse. You can define whether or not you want to see the time displayed as "time listed" or "time left" in the newly listed sort, by checking or unchecking the boxes below the sort drop down menu.
You can further customize your preferences by electing to see currency converted into dollars or unconverted, by unchecking the box under Currency Conversion.
After clicking more choices in the search options, a window will pop up which will allow you to set more preferences for search such as which buying formats you would like to see (auction, bin, classified ads etc.), and from what distance or which location(s), whether it be US only, North America or Worldwide.
You can also select whether or not you want to see Paypal only items, only items with free shipping or only those items listed as lots or any combination of the above choices.
Now let's circle back to the Aspects in Product Finder so we can review how to further Refine your Search using aspects.
As on eBay.com, in some areas of search such as Women’s & Men’s Clothing, Video Games, Books and many others, you are able to use aspects, or item specifics, in Product Finders to further refine your search. These Product Finders are displayed above the category tree in the left navigation:
However in the new search experience, depending on your search query, those aspects may appear either above or below the categories available for refining your search.
When your aspects are shown above the categories, your left navigation area looks like this:
When your aspects are shown below the categories, it looks like this:
When we feel confident that we understand which area on eBay you want to see based on your search term, you will probably see your aspects appear above the categories. If we are not sure what area in eBay you want to see, because either your search phrase or term is broad, or because the inventory returned based on your search term is not concentrated in one area, we may show you aspects below the categories, or not at all.
For Example, if you were to search on Nike, we couldn't know if you wanted shirts or shoes, men's woman's or children's items or none of the above, so you probably would not see aspects in your left navigation. However, if you searched on Women's Red Nike Shirt, you would be much more likely to see aspects for women's shirts on the left.
In the new search experience, you will see more areas where you will be able to refine by aspects than on eBay.com, such as US Coins, Guitars, Wireless Networking, Ipod Accessories and others. Going forward, we will continue to bring you more areas to better refine your search with aspects where it makes sense to do so.
In the New search experience, you can refine by more than one aspect if you want. Just click the link under the aspect called more choices to expand the window.
Find the values you like, check the boxes next to them & click update.
Now, instead of clicking back and forth, you can choose multiple aspects and see them all in the same search result set!
If you wish to add an additional search word, but do not wish to refine your aspects or categories any further, use the Narrow this search box in the left nav & click Go:
Your search will be refined even further by the keywords you enter in the Narrow this search box.
After you have refined & customized your search to the desired result set, save it to your favorite searches in my ebay by clicking the save this search link; Name your search, define email preferences & click Save.
Want customization only for your current browse session? Use the links next to sort, view as, or click the links at the top of the search columns.
Want customization to persist after you log out and when you return for your next session? Use the link to “customize view” and your preferences will set until you change them or until you delete your cookies.
Saved searches are converted to the new finding experience when possible.
For searches saved with attributes from the product finder, will show the results in the new search experience, but with no refinement abilities, that is, the left navigation will not display.
A few words about the New Search Experience and Best Match…
Finding 2.0 dictates which results to display. Best Match controls the order of the items in one sort option.
Best Match is not the New Search Experience. It is a sort that is available both on eBay.com and in the New Search Experience.
If you want to change your default sort from Best Match for either Search, or Browse, or both, use the Customize View (as shown in post 9) to set your preference
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This a lot to digest. Not sure the average Ebay user will spend the time to learn all this...may be way to confusing for the first time Ebay shopper. May come in handy for the more experienced Ebay buyer/seller.
I have a question for you: Can you tell me how this new feature will benefit the seller? Will it help the seller gain more business, or lose business? How can the seller take advantage of these new search features? Thank you.
Can you tell me how this new feature will benefit the seller?
Thanks so much for your question. We feel the best way to gain advantage in the new search experience as a seller is to use the Item Specifics. We will be surfacing many more Product Finders than you see on eBay.com. The more item specifics you use, the more often your item or items will be found when the potential buyers use those item specifics to refine their searches.
In message 19, you said that the expansion occurs when there are 25 or fewer auction results. I thought it was 30 now in "classic" eBay - am I misremembering, or is it just not the same?
Second, but more important: Could you folks please please please allow opt out of the item specifics inclusion by using the quotation mark function? That function opts you out of spelling expansion, singular/plural expansion, this word equals that word expansion (I haven't come across that in a while, but I think it's still lurking), so it really needs to allow for opt out of reading the item specifics when you're doing a title-only search.
In message 19, you said that the expansion occurs when there are 25 or fewer auction results. I thought it was 30 now in "classic" eBay - am I misremembering, or is it just not the same?
Message 19 refers to null search results only. We still expand the way you remember when your result set yields items.
Could you folks please please please allow opt out of the item specifics inclusion by using the quotation mark function?
Would you give us an example of the search you are using by posting the URL so we can make sure we are on the same page?
When I go into the Playground by typing the URL, I think parts of it are a little different than what people are being dropped into it. At least, I seem to get the regular Advanced Search page and other people are getting the revised one. Is that correct?
Which leads to: it WILL be possible to search by seller if this new search comes to fruition, right?
I can't give you a specific example off the top of my head; sorry. But I can give you an old one: For a while, when I did a title-only search for House (as in, the tv series), a whole slew of books would come up, because the word House was part of the publication company's name. So, a title-only search for House would bring up books by Random House Publishing.
That particular aggravation has been resolved, but it still happens with other searches. I want to be able to put quotes around a word in a phrase and be able to bring back only listings that have that word, with that spelling, etc., in the title. Not in the item specifics.
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