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Making Shipping Insurance Cheaper, Easier, & Faster with inkFrog - Jan 19th
View Listings | Report Dec-30-09 15:31 PST
Topic: Making Shipping Insurance Cheaper, Easier & Faster with inkFrog
Host: inkFrog
Date: Jan 19th, 2010 (Tuesday)
Time: 11AM PST

Details: In this workshop, the inkFrog team will show/demo how you can use ShipSaver Insurance (by inkFrog) to insure your packages for less than you are paying to USPS and UPS.

ShipSaver Insurance is a discount shipping insurance application now available in “My eBay” as part of Selling Manager Applications, eBay's App Store. ShipSaver allows eBay sellers to receive great shipping insurance coverage at a discount.

InkFrog is an eBay Certified Solutions Provider and one of the third party providers included in the new eBay Selling Manager Applications, also known as eBay's App Store - http://applications.ebay.com/selling?ViewEAppDetails&appType=1&appId=insurance.inkfrog.com

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger
eBay Certified Provider Program
Previous   1 | 2   Next See last post
42 replies Date posted Reply #
) View Listings | Report Jan-19-10 11:00 PST 1 of 42
Hi! I'm Debbie, and I'm inkFrog's marketing person. I'm here today to tell you about ShipSaver Insurance from inkFrog. It's one of the new Selling Manager Applications, which are tools you can use right from your My eBay.

ShipSaver allows you put insurance on domestic and international packages for less than insurance costs from the post office and other carriers. Claims are also much easier and faster. ShipSaver will save you heaps of time and money!

The more shipments you insure through us, the more you save. Lets take a small example. If you insure one $30 item using insurance bought at the Post Office, your cost is $1.75. If you insure that same shipment through us, your cost is only $0.99. Your savings is $0.76 on one item. The savings add up quickly... save 76 cents on each package, and ship 100 packages a month... that's $76 saved!

Our "pricing" page (inside the application) will let you calculate insurance rates on packages based on their value and destination.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

View Listings | Report Jan-19-10 11:00 PST 2 of 42
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A note from our Legal Department: The statements and opinions made in this discussion board are those of the workshop host only and do not reflect eBay policy or eBay's opinion with respect to such statements.

Please refresh the page to see the newest posts.

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

View Listings | Report Jan-19-10 11:01 PST 3 of 42
Welcome and thanks for joining us today! This is the first eBay Workshop of 2010!

The workshop is open! Take advantage of this great opportunity to ask the inkFrog team how you can save money$$ on shipping insurance.

Workshops are interactive, so please feel free to ask your questions that directly relate to this topic. We will answer all questions!

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:02 PST 4 of 42
hi, is I in right place?

) View Listings | Report Jan-19-10 11:03 PST 5 of 42
Do you have to have a store to use this feature?

View Listings | Report Jan-19-10 11:03 PST 6 of 42
Hello mpgstore,

Yes, this is the right place to attend today's eBay Workshop focused on helping you learn how to save money on Shipping Insurance.

We have some more content to post, just read over the content and feel free to "ask" post any questions you have about inkFrog and their ShipSaver shipping insurance application.

Thanks,


Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:04 PST 7 of 42
You can find ShipSaver from the new "Applications" tab in My eBay. Just go to "Manage Applications," and check out ShipSaver.




inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

View Listings | Report Jan-19-10 11:06 PST 8 of 42
Hello 500plusbabs,

You do not need to be subscribed to an eBay Store in order to access ShipSaver, inkFrog's Shipping Insurance solution that is part of eBay Selling Manager Applications.

You will need to be subscribed to eBay's Selling Manager Applications though. Selling Manager Applicatons is eBay's App Store. Once you are subscribed, you can access, view and subscribe to unique tools/solutions to help your eBay business.

In order to access Selling Manager Applications you'll need to either be subscribed to Selling Manager (free!) or Selling Manager Pro. Check them out here - http://pages.ebay.com/selling_manager/

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:07 PST 9 of 42
why my ebay don't have this tab of applications?

) View Listings | Report Jan-19-10 11:11 PST 10 of 42
Every seller should have the "Applications" tab.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

View Listings | Report Jan-19-10 11:13 PST 11 of 42
If you ship a lot, you can easily add insurance to multiple items in just a few clicks.






Next, double-check the details, add your tracking number (if you have them), and click "add insurance."
View Listings | Report Jan-19-10 11:14 PST 12 of 42
Hello mpgstore,

Every seller currently subscribed to Selling Manager or Selling Manager Pro will have the "Applications" tab. You'll need to sign-up for one of those eBay tools in order to access Selling Manager Applications.

http://pages.ebay.com/selling_manager/

You can sign up right now to Selling Manager (FREE!) and access the Applications tab Debbie referred to.

http://pages.ebay.com/selling_manager/

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:15 PST 13 of 42
My Ebay account don't have this tab. Maybe has some problem. I will call ebay after workshop

View Listings | Report Jan-19-10 11:15 PST 14 of 42
From inside our application, you can email your buyer to let him/her know that the item is insured. You can also initiate a claim if you need to.
View Listings | Report Jan-19-10 11:16 PST 15 of 42
You can try ShipSaver for free. Just subscribe to the application, and choose one item that has a value of under $25 and will be shipped via USPS. Insure it for free, and try our system out. To learn more about other offerings from inkFrog, head to www.inkfrog.com. Let's take some questions!

View Listings | Report Jan-19-10 11:18 PST 16 of 42
All the workshop content is posted. Please read through and ask us any questions about -

How ShipSaver works
Benefits of inkFrog's solutions for eBay sellers
eBay Selling Manager Applications

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:18 PST 17 of 42
I did. Thanks!
But still didn't see this tab in myebay

) View Listings | Report Jan-19-10 11:23 PST 18 of 42
Please help. We really need insurance for shipping.

View Listings | Report Jan-19-10 11:23 PST 19 of 42
Hello mpgstore,

Did you subscribe to Selling Manager? Let me check on this.

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:24 PST 20 of 42
If an item is insured through ShipSaver, shipped to an international destination by USPS First Class Mail International, and fails to reach the buyer's destination, what documentation is required in support of a claim?

) View Listings | Report Jan-19-10 11:26 PST 21 of 42
Typically, the only thing you need for a claim is to have waited a certain number of days, and then get a signed letter from your buyer saying the package never came.

You do not need to present the package.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:30 PST 22 of 42
International first class mail without tracking#. Do you need original buyer signed letter or fax, email?

View Listings | Report Jan-19-10 11:31 PST 23 of 42
Hello mpgstore,

Can you access this link? http://applications.ebay.com/selling?EAppsHome

If so, you should be able to search for ShipSaver and sign-up. Let me know if you have any issues.

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:31 PST 24 of 42
You have to have a signed letter. I believe that can be faxed or scanned and then emailed. Either way, you need to get the letter to the claims department after waiting a certain number of days.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:32 PST 25 of 42
Please make sure you read our terms page so that you know which items and countries can and can't be insured.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:36 PST 26 of 42
I tried to view plan, but I got this message

We are sorry. Selling Manager applications are currently only available for users registered on eBay.com.

My status is sign in already.

View Listings | Report Jan-19-10 11:40 PST 27 of 42
Hello mpgstore,

Are you logged in on the eBay.com site? And are you a registered U.S. seller?

Thanks,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:43 PST 28 of 42
Yes. I am registered U.S. We have this account over two year.
I don't know what is wrong

) View Listings | Report Jan-19-10 11:43 PST 29 of 42
I am logged in on Ebay all day long.

) View Listings | Report Jan-19-10 11:48 PST 30 of 42
Hi - is there a value limit on insured items? For example, if I have a $10,000 item to insure.

View Listings | Report Jan-19-10 11:49 PST 31 of 42
Hello mpgstore,

Unfortunately I haven't been able to figure out what the issue is preventing you from accessing eBay Selling Manager Applications.

Are you traveling outside the U.S. currently?

I will need to direct you to contact your eBay customer support representative for further help. You can reach eBay customer support at

http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen

Thank you,

Ginger
eBay Certified Provider Program
http://certifiedprovider.ebay.com/

) View Listings | Report Jan-19-10 11:49 PST 32 of 42
If we jointed Inkfrog plan, do we need to insure every shipment?

) View Listings | Report Jan-19-10 11:50 PST 33 of 42
The maximum for which you can insure a single shipment (package) is $2500 USD.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:51 PST 34 of 42
You do not need to insure every package. You can pick which ones you want to insure.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:51 PST 35 of 42
that great!
Thanks!

) View Listings | Report Jan-19-10 11:52 PST 36 of 42
Does shipsaver cost anything to sign up? Is there a list of insurance fees for the corresponding value of the package that we can see? What about shipping an expensive item such as jewelry worth more than $2,000.00? In other words, what is the highest amount that you can insure for?

) View Listings | Report Jan-19-10 11:54 PST 37 of 42
There is no signup fee. You can see our insurance pricing by going to our Application, and clicking PRICING.

Highest you can insure is $2500. Please check our terms page for what types of items you can insure and to which countries since there are limitations.

Thanks!


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:55 PST 38 of 42
Remember that in order to file a claim, in addition to the letter we talked about earlier, you also need proof of having shipped the item. This could be a USPS receipt or a screen shot of your PayPal shipping screen.


inkFrog.com, an eBay Certified Provider
Saving online sellers time, money, and sanity.

) View Listings | Report Jan-19-10 11:57 PST 39 of 42
We have many international shipment. We didn't offer first class shipping, because it is no tracking#. If we can insure international first class mail, it will increase our sales a lot.
We can't do shipment online for International first class shipment. We should go to post office. Can we still insure that shipment?
Please tell details.
Thanks!

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