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Member Workshop: eBay Marketplace Research Changes - Sept 15
View Listings \| Report		Sep-02-08 00:03 PDT
Topic: Member Workshop: eBay Marketplace Research Changes - What's Happening to My Account? Host: terapeak Date: Monday 09/15 Time: 11:00 a.m. to 12:00 p.m. Pacific time Location: Workshop Board Description: The way you receive marketplace research is changing. eBay has retired its own research tool, and when you next access your account, you'll notice a new option: Terapeak. Migrating your account to Terapeak is simple. You will maintain your current fee structure, but have access to improved research tools. This workshop will review how to migrate your account, what Terapeak is, where to go for assistance and learning materials, and more. Cheers, Deirdre eBay Community Development

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48 replies	Date posted	Reply #
) View Listings \| Report	Sep-15-08 08:51 PDT	1 of 48
Hello and welcome to today’s workshop! We’ll be around from 11-noon PST to answer any questions you may have on the material discussed. If you’re an eBay Marketplace Research subscriber, you may already have noticed a change in the way your MR page looks – for the past month you’ll have seen this message atop the EMR landing page:
) View Listings \| Report	Sep-15-08 08:51 PDT	2 of 48
Today is the day that eBay is retiring its Marketplace Research services, and you will now be able to migrate your account to Terapeak or elsewhere. Upon logging in to your account, you will be presented with the opportunity to move your subscription to Terapeak. By following the links, your subscription rate will not change, and you will have access to Terapeak’s advanced reporting. We’re sure you’ll enjoy the faster, more reliable market research available from Terapeak, as well as our nimble and easy-to-use interface. Let’s look at the steps required for migration. Until this week, when logging into EMR (Marketplace Research by eBay), you have been directed to this landing page:
) View Listings \| Report	Sep-15-08 08:51 PDT	3 of 48
Here’s the new look of the EMR landing page, which you will find it within the next week at http://ebay.com/marketplace_research:
) View Listings \| Report	Sep-15-08 08:52 PDT	4 of 48
From this page you can choose to Sign up, Sign in (if you already have an existing Terapeak account), or learn more about Marketplace Research by Terapeak (by following the link in the final sentence). Selecting the Learn More link will lead to a page like this: http://pages.terapeak.com/us/learn_more/
) View Listings \| Report	Sep-15-08 08:52 PDT	5 of 48
The Sign up or Sign in options will lead you to the following page where migration will begin:
) View Listings \| Report	Sep-15-08 08:52 PDT	6 of 48
After clicking the Sign in button, you’ll arrive at this permission page:
) View Listings \| Report	Sep-15-08 08:52 PDT	7 of 48
Essentially, this page exists to assure you that your eBay password will not be shared with anyone (not even Terapeak)—it remains your confidential information. By clicking “I agree” on this page, you will be taken to a user page that will permit you to subscribe to Terapeak. Your user page will know whether you are a store owner, a basic or premium subscriber, etc.
) View Listings \| Report	Sep-15-08 08:53 PDT	8 of 48
Continuing along the path, let’s click “continue”… Here is where you will select details for your account, and provide Terapeak with your user information.
) View Listings \| Report	Sep-15-08 08:53 PDT	9 of 48
You will then be taken to PayPal, or to a credit card processing page, depending on how you wish to pay for your subscription. Speaking of payments, eBay Store owners have had research included in their Store packages, so Terapeak will migrate these users free of charge until January 2009. After this time, free subscriptions will be terminated and the regular fee will be required. Those with Store accounts who do not wish to continue their subscriptions will not be required to pay.
) View Listings \| Report	Sep-15-08 08:53 PDT	10 of 48
Congratulations! You now have a shiny new Terapeak account!
) View Listings \| Report	Sep-15-08 08:54 PDT	11 of 48
Of course, the tools are not exactly the same as the EMR you’ve become accustomed to, so let’s look at a few “getting to know you” tips. Logging in:
) View Listings \| Report	Sep-15-08 08:54 PDT	12 of 48
On Terapeak’s main page (www.terapeak.com), you will see a Log-in button at the top right hand corner of your screen. Click this and enter your user name and password.
) View Listings \| Report	Sep-15-08 08:54 PDT	13 of 48
Once you’ve logged in, you’ll have access to a wide range of new features. Begin an item search report by entering your item in the search bar:
) View Listings \| Report	Sep-15-08 08:54 PDT	14 of 48
Or, check out the learning area in the Help tab: This will take you to the help section—a great way to get started with Terapeak. On the help page you’ll find video tutorials, FAQ, links to recent eBay workshops, and a list of other eBay services.
) View Listings \| Report	Sep-15-08 08:55 PDT	15 of 48
Also, you’ll see the Live Chat option: From here you may connect directly with a Terapeak support staff member if you have any remaining questions.
) View Listings \| Report	Sep-15-08 08:55 PDT	16 of 48
Videos are also available at www.terapeak.com/demo/. You’ll notice that some videos include a small speaker icon – - which means that the video has sound. We have been upgrading our videos to include sound and better resolution, and these will be released as they become ready. Video tutorials are an excellent way to learn, as it’s like having a research expert in your office helping to lead you through your reports.
) View Listings \| Report	Sep-15-08 08:56 PDT	17 of 48
That completes the content for this workshop. Please join us at 11-noon PST today (Monday, Sept 15, 2008) with any questions you may have! Thank you!
View Listings \| Report	Sep-15-08 10:49 PDT	18 of 48
Welcome and thanks for joining us today! We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic. Added note: If you click on the "Watch this discussion" link, you will receive an email each time someone posts to the workshop. Stop Watching: If at any time you no longer want to receive updates on a thread you are watching, just click on the link titled "Stop Watching Thread" found in the specific thread being watched. Also you can remove any watched thread by clicking on the "Watched Discussions" link located in the log in bar and deleting the watched thread. If you're new to the discussion boards, please be sure to check out the board tutorial: http://forums.ebay.com/thread.jspa?threadID=200066500&tstart=0&ssPageName=CMDV:BD0003 A from our Legal Department: The statements and opinions made in this discussion board are those of the workshop host only and do not reflect eBay policy or eBay's opinion with respect to such statements. Please refresh the page to see the newest posts. Cheers, Deirdre eBay Community Development
) View Listings \| Report	Sep-15-08 10:58 PDT	19 of 48
Hello! We'll be here for the next hour (until noon pst) to answer any questions you might have. Feel free to speak up! Thanks, and welcome! denise
) View Listings \| Report	Sep-15-08 11:08 PDT	20 of 48
re- slide 3, the url should be http://pages.ebay.com/marketplace_research/
View Listings \| Report	Sep-15-08 11:08 PDT	21 of 48
C'mon folks - don't make Denise and I sit here and talk to each other for the next hour... We'd love to hear from you! Deirdre eBay Community Development
) View Listings \| Report	Sep-15-08 11:10 PDT	22 of 48
what is terapeak all about and will it cost us to use it.
) View Listings \| Report	Sep-15-08 11:13 PDT	23 of 48
Hi crysaljewelry, Terapeak provides Marketplace research based on closed eBay listings- do you currently have an EMR subscription? That will help me answer your first question The cost is the same as EMR, but for the month we have a special promotion that is 60% regular price (works out in the US to 9.99/mo, 119./year) if you purchase the year's subscription. Best, denise
) View Listings \| Report	Sep-15-08 11:14 PDT	24 of 48
We also have a free reporting section, which is much like eBay's completed listings, with the added benefit of charts and averages - 14 days of data is included, and can be found on our home page under "Price Report". denise
) View Listings \| Report	Sep-15-08 11:14 PDT	25 of 48
What is emr sub
) View Listings \| Report	Sep-15-08 11:15 PDT	26 of 48
My concern with Terapeak is that any good till canceled items will not show up in the research until all items have been sold or the listing canceled - is anything being done to fix this - with the big switch tomorrow it almost makes the research useless until this is addressed.
) View Listings \| Report	Sep-15-08 11:16 PDT	27 of 48
crysaljewelry EMR is short for eBay Marketplace Research - this is a subscription service that eBay has offered up until today. Moving forward, Terapeak's tools will be offered in it's place. Sellers use Terapeak to evaluate the market - determine what goods are worth, what the chance of sale is, and how to build their listings, among many other things. d
) View Listings \| Report	Sep-15-08 11:18 PDT	28 of 48
In your opinion do you think TeraPeak will be easier to use or that the the old EMR was easier? And will TeraPeak's results be more accurate and laid out better then the old EMR
) View Listings \| Report	Sep-15-08 11:18 PDT	29 of 48
hi brandnewelectronics, Good question - this is data not previously released by eBay. We are working with them to make this information available as soon as possible. We have thousands of existing users who make great use of the available data and have improved their sales, there is a lot of data available currently within Terapeak. Best, denise
) View Listings \| Report	Sep-15-08 11:21 PDT	30 of 48
That is good to hear - I have been using you for over 2 years and you are well worth the money - if GTC can be addressed it makes things even better!!
) View Listings \| Report	Sep-15-08 11:21 PDT	31 of 48
Hi onyxautomotive_com We receive a lot of positive feedback from our users on the useability of Terapeak. Of course, it is different than emr, and is more customizable and includes more ways of looking at the data, so you will notice a difference, but I believe it will be a positive change. Terapeak's data comes directly from eBay and we have a very strong up-time (99.99%) in the past months. Keep in mind that Terapeak's only business is to provide market research, so we are very dedicated to providing the best, easiset to use research we can. Denise
) View Listings \| Report	Sep-15-08 11:22 PDT	32 of 48
brandnewelectronics, Thank you for the vote of confidence! We are always working on improvement, and this will move even more rapidly now that we are working with the larger eBay market. denise
) View Listings \| Report	Sep-15-08 11:33 PDT	33 of 48
Does anyone else have any questions? Thank you to those who have "spoken" up so far! denise
) View Listings \| Report	Sep-15-08 11:33 PDT	34 of 48
Hi Terapeak: Before getting Market Research MR, which I found easy to understand and very helpful to me as seller in trying to determine pricing, title and subtitle listing, how other sellers write their listings, etc., I tried something called Hammertap. I took the 10 lessons and could never figure out how to get answers that I needed to do listings because it provided too much information and required too many steps. Is Terapeak more like MR in just requiring that I find the right match for item that I want to sell and then will return me various useful data or very complex like the Hammer, requiring lots of imput before answers?
) View Listings \| Report	Sep-15-08 11:36 PDT	35 of 48
Hi greatswag 2, I have used all of the eBay related market research tools, and honestly find Terapeak the simplest to use. There is a lot of information available on the site, but start with a simple item search first to get the feel for it. The data returned is very user friendly and easy to look at. If you are mostly using market research for listings and pricing, the Search Report will be your best friend. If you want more complex reporting, you can also move into two year trending, seller reporting, etc, but if you're looking to keep it simple, use the Search Report to pull info on a certain product and you'll be all set! Thanks for stopping by! denise
) View Listings \| Report	Sep-15-08 11:43 PDT	36 of 48
Hi Denise: I look forward to the changeover because I have never sold anything but want to do some research first. I notice there are various levels for joining. What do you recommend for someone getting started and can I change categories as I become more prolific and proficient seller on eBay. Thanks, Ira
) View Listings \| Report	Sep-15-08 11:46 PDT	37 of 48
Hi amazingswag, (hey are you related to greatswag? ) If you are selling on .com, I would recommend starting with the eBay.com subscription. This will provide you with data based on your market. Some sellers are selling internationally, and then add international data so that they may understand the markets abroad. Once you're more into selling, you may wish to consider adding these data sets as well. Regardless, you're being very smart by doing your research before investing in inventory. If you have an item or category you are planning to sell in, research it first, before you invest the cash! Good luck, and have fun! denise
) View Listings \| Report	Sep-15-08 11:50 PDT	38 of 48
We have ten minutes left here to chat - does anyone else have any questions? -denise
) View Listings \| Report	Sep-15-08 11:50 PDT	39 of 48
How do I find Terapeak? I usually use the eBay sales reports feature, and that appears unchanged, and also the Omniture traffic reports